For a company migrating to a new knowledge solution, which strategy would best serve the implementation?

Focusing only on importing high-use articles is a strategic approach that ensures the migration process is efficient and prioritizes the most valuable resources. By concentrating on articles that are frequently accessed, the organization can facilitate a quicker adaptation for users, ensuring that they have immediate access to the information they rely on most. This method also aids in minimizing the complexity of the implementation by reducing the volume of content initially brought into the new system, thus allowing for a smoother transition.

This approach not only addresses user needs right away but also provides an opportunity to assess and evaluate the less-used articles after the initial migration. As the team gets familiar with the new knowledge solution, they can consider re-evaluating and importing additional articles based on changing needs or usage patterns over time, ensuring that the knowledge base evolves alongside user requirements.

Considering existing articles' use frequency helps in making data-driven decisions about what is truly necessary from the outset, enhancing overall efficiency and user satisfaction with the new system.