For which operational aspect is Visual Flow NOT typically used in a contact center?

Visual Flow is primarily designed to automate and streamline processes by guiding users through defined steps. In a contact center environment, it is commonly utilized to improve efficiency in various operational aspects.

Assigning follow-up tasks is less commonly automated with Visual Flow because follow-up tasks typically require a level of personal judgment that may not lend itself to a scripted flow. Agents might need to assess customer needs, prioritize based on urgency, or consider factors specific to individual cases, which aren't as easily structured into a flow.

On the other hand, automatically assigning cases, escalating unresolved cases, and automating troubleshooting processes are operational aspects where Visual Flow excels. These processes can be systematically defined and can benefit from a programmatic approach, allowing for quick resolution and improved efficiency within the contact center. Hence, the first option stands out as an area where Visual Flow is not typically employed, as it often necessitates more nuanced interaction compared to the other listed processes.