How should a consultant ensure compliance requirements are met for Salesforce Knowledge access for different internal divisions?

Creating a single data category group for each division and providing access using the role hierarchy is a sound approach for ensuring compliance requirements are met for Salesforce Knowledge access. This method leverages the structured organizational model of Salesforce, which allows for effective management of knowledge article visibility.

By utilizing a data category group tailored for each division, you can categorize the articles in a way that aligns with the specific needs and compliance requirements of those divisions. This creates clarity and organization within the Knowledge Base, ensuring that users can easily find and access relevant information.

Furthermore, by applying the role hierarchy, you can control access to knowledge articles based on users' roles within the organization. This ensures that individuals in different divisions only see the content pertinent to their specific needs, thus facilitating compliance with any internal data governance policies or industry regulations. The role hierarchy also simplifies the management of permissions, allowing you to efficiently assign and manage access rights as organizational roles evolve.

This approach enhances data security and ensures that sensitive information is properly safeguarded while still allowing necessary access for employees to serve customers effectively. Overall, this strategy fosters a compliant and organized use of Salesforce Knowledge across various internal divisions.