To maintain compliance, what must be configured in article visibility for Universal Banking agents?

The correct choice for maintaining compliance in article visibility for Universal Banking agents is based on geography. Configuring article visibility according to geography helps ensure that information is relevant and appropriate for specific regions or markets. This is particularly important in banking, where regulations, customer preferences, and legal compliance can vary significantly from one location to another. By restricting access to articles based on geographic location, an organization can ensure that agents are accessing content that aligns with local regulations and practices, thereby reducing the risk of non-compliance and enhancing the quality of customer service.

In the context of the other options, access controls based on team performance and visibility based on case type may not address compliance needs directly. These configurations can impact productivity or efficiency but may not ensure that agents are following local regulations or providing compliant information. Similarly, access based on customer feedback could enhance service quality but does not necessarily ensure compliance with regional laws or guidelines. Thus, geography-based visibility stands out as the most pertinent method for maintaining compliance in this scenario.