Using standard case management, what can be emailed to a customer as a PDF attachment?

The correct choice is based on the standard functionalities of Salesforce Service Cloud that allow knowledge articles to be sent to customers in a format that is easy to consume. When knowledge articles are attached to a case, these articles can effectively be exported and sent as a PDF attachment in an email to customers. This feature is particularly useful for ensuring that customers receive detailed, relevant information directly from the support case they are associated with, enhancing their experience by providing them with reliable solutions.

Knowledge articles often contain valuable information that helps customers resolve issues or gain understanding about products and services. By transmitting these articles as PDFs, organizations ensure that customers have easy offline access to the information, which is advantageous for reference or record-keeping.

The other options, while potentially useful information, do not pertain to standard features available for emailing as PDF attachments. For instance, while articles in the Knowledge sidebar may be accessible during case management, they are not designed to be sent as attachments in that format. Similarly, products and assets, as well as contract details related to entitlements, do not fall under the specific categorization of knowledge articles, and as such, generally are not utilized in the same context for PDF emailing within standard case management protocols.