What action can enhance customer support during peak times at a Service Cloud portal?

Enabling chat support with Live Agent significantly enhances customer support during peak times by providing immediate, real-time assistance to customers. This feature allows representatives to handle multiple conversations simultaneously, which is particularly useful when the volume of inbound queries increases. Live Agent ensures that customers have access to help exactly when they need it, reducing wait times and improving overall satisfaction.

While each of the other options contributes to customer support, they do not offer the same level of immediacy as live chat. Virtual assistants, for example, can provide automated responses, but they may not effectively handle complex or specific queries like a human agent can. Automated email responses help in acknowledging requests but do not offer immediate assistance or resolution. Creating help articles is a proactive approach to addressing common issues, yet it requires customers to search for answers rather than engage directly for immediate problem solving. Hence, enabling chat support with Live Agent stands out as the most effective solution during high-traffic periods.