What approach should be recommended to Universal Containers that has purchased Knowledge to implement it quickly?

The recommended approach to implement Knowledge quickly for Universal Containers is to activate the Knowledge sidebar within the Salesforce Console for Service. This option provides an efficient and user-friendly interface for agents, enabling them to access knowledge articles directly while they are handling customer cases.

By utilizing the Knowledge sidebar in the Salesforce Console, agents can easily search for and view relevant articles without navigating away from their case management screen. This seamless integration helps improve the efficiency of customer service representatives and enhances the overall service experience for customers. Since the console is specifically designed for service interactions, it optimizes the workflow for agents who need quick access to information to resolve cases effectively.

In contrast, activating the Knowledge sidebar on the case detail page, creating a Visualforce component for the case detail page, or within the console introduces additional complexity and may not provide the same level of immediacy and integration as the Knowledge sidebar within the console. Therefore, activating the sidebar in the Salesforce Console ensures a quicker and more effective implementation of Knowledge.