What factors should be considered when planning for the migration of an existing knowledge base into Salesforce Knowledge?

When planning for the migration of an existing knowledge base into Salesforce Knowledge, considering the last modified date and the number of recent article views is essential. The last modified date provides insight into how current the content is, which helps prioritize the articles that should be migrated first. Articles that have been updated recently are likely to be more relevant and useful to users, as they reflect the most up-to-date information and practices.

Additionally, the number of recent article views indicates which articles are actively used by customers or support agents. This data helps identify content that is valuable to users and should be retained in the new system, ensuring that the migration focuses on the most relevant knowledge articles. By prioritizing articles that are both current and frequently accessed, the migration can lead to a more effective and useful knowledge base within Salesforce Knowledge, enhancing user experience and support efficiency.