What is the best solution design for tracking internal users involved with support cases and notifying them of status updates?

Using case teams to track users involved with support cases is an effective solution in a Service Cloud environment. Case teams allow for the association of multiple internal users to a single support case, making it easy to see who is responsible for or involved with each case. This functionality offers a streamlined way to manage support resources and ensures that everyone who needs to be aware of case updates is properly informed.

Additionally, implementing a workflow rule for notifications complements the use of case teams by automating the process of keeping team members updated on status changes. Workflow rules can trigger notifications based on specific criteria, such as when the status of a case changes, ensuring that all team members are informed in real-time about important developments. This combination of case teams and workflow rules creates an efficient and cohesive method for internal user tracking and communications within the support process, enhancing collaboration and responsiveness.

The other options may offer tracking in different contexts, such as account teams, which are more suited for managing relationships at the account level rather than specifically for case management. Similarly, using custom objects or Apex triggers might introduce unnecessary complexity when simpler built-in features of Salesforce can serve the purpose effectively. Thus, the approach using case teams and workflow rules aligns best with the specific needs of tracking users involved in support cases