What must be configured to ensure that contracted service level requirements for clients are met?

To ensure that contracted service level requirements for clients are met, the correct configuration involves entitlement processes, contract line items, milestones, and entitlements.

Entitlement processes are critical as they define how entitlements apply to a service request and ensure that customers receive the agreed-upon level of service. Contract line items provide details about the specific services included in a contract, ensuring that the service commitments are clear and measurable.

Milestones play a significant role in tracking key performance indicators and deadlines within the service process. They indicate specific points in time that need to be achieved according to the service agreement. This ensures that all parties are aware of and accountable for meeting these targets.

By including all four components—entitlement processes, contract line items, milestones, and entitlements—the solution thoroughly addresses the complexities of adhering to service level agreements (SLAs) and guarantees that the necessary processes are in place to meet clients' expectations effectively. This comprehensive configuration is essential for fostering customer satisfaction and maintaining a strong service delivery framework.