What should a consultant recommend to prevent the creation of support cases for ineligible customers?

Recommending to add the entitlements related list to contact records is an effective strategy for preventing the creation of support cases for ineligible customers. Entitlements define the terms of service that customers are eligible to receive, including service level agreements, limits, and coverage details. By associating entitlement records directly with customer contact records, representatives can easily verify if a customer is entitled to support services before creating a case, thus ensuring that only eligible customers receive assistance.

This approach minimizes time spent on processing cases for customers who do not have active entitlements, promoting efficient case management. It also aligns with the service-oriented nature of Salesforce Service Cloud, which emphasizes providing the right support to the right customers based on their entitlement status.

While other options may relate to managing customer relationships or assets, they do not directly tackle the specific issue of verifying entitlement eligibility, which is essential for determining whether a support case should be created.