What should be prioritized to ensure effective management of a high volume of cases in Salesforce?

To effectively manage a high volume of cases in Salesforce, utilizing custom indexing for optimized performance is critical. Custom indexing enhances the speed and efficiency of data retrieval within the Salesforce platform, allowing agents to access case information quickly. When dealing with numerous cases, response time is vital as it directly impacts customer satisfaction and agent productivity. Custom indexing facilitates faster querying of the case records, leading to more efficient case management workflows, reducing the time agents spend searching for information and allowing them to focus on resolving customer issues.

While other options may contribute to case management, they do not specifically address the performance enhancement required to handle high volumes effectively. Implementing tagging may help with organization but does not significantly affect retrieval speeds. Developing case templates can improve consistency and efficiency in handling cases, while enabling automatic case closure addresses workflow management but does not enhance the ability to manage cases in bulk. Thus, prioritizing custom indexing directly correlates to improved performance in case handling.