When implementing Salesforce Knowledge, what should be done to allow clients to access articles through a customer portal?

To allow clients to access articles through a customer portal, setting up a knowledge base in a shared community is essential. A shared community provides a centralized platform where customers can find and easily access Knowledge articles that have been published. This setup enhances user experience by offering organized content that clients can navigate effectively.

When articles are integrated into a community, it not only increases visibility but also ensures that clients can engage with the knowledge base in a secure environment. This facilitates self-service, allowing users to resolve issues quickly without needing to contact support directly.

While enabling article submission features, access to case surveys, and providing articles in multiple languages are valuable capabilities, they do not specifically address the need for a structured and accessible method for clients to find and access knowledge articles directly through a customer portal. Hence, establishing a knowledge base within a shared community is the most effective approach for client access to articles.