When integrating systems, what is recommended to ensure compatibility?

Using an existing Computer Telephony Integration (CTI) adapter is recommended for ensuring compatibility when integrating systems, particularly in a Salesforce environment. CTI adapters are specifically designed to facilitate communication between Salesforce and telephony systems, streamlining the process of connecting these platforms. By utilizing an existing adapter, organizations benefit from proven compatibility and reduced development time, as these adapters come pre-configured with best practices tailored to work effectively with Salesforce's architecture.

Furthermore, existing CTI adapters typically undergo rigorous testing and validation to ensure they work seamlessly with various telephony systems, which mitigates risks associated with custom solutions. This choice also enables quicker deployment, allowing users to focus on maximizing the use of integrated functionalities without needing extensive customization or technical expertise to build integrations from the ground up.

In contrast, creating a custom integration might lead to unforeseen compatibility issues, and an on-demand solution could be less efficient compared to existing adapters that are purpose-built for such tasks. Utilizing a third-party API may also introduce more complexity in the integration process, as it could require additional mapping and data manipulation to ensure proper functionality with both platforms involved.