Which method would not be effective for case escalation tracking?

Creating an extra custom field for each case would not be effective for case escalation tracking because it unnecessarily complicates the data model and can lead to management challenges. Adding a new field for every single case rather than utilizing existing structures can result in data redundancy and make it difficult to maintain accurate records. Additionally, this method does not provide the flexibility needed to track dynamic escalation processes, such as tracking various escalation levels, reasons, or dates. Instead, effective tracking methods involve processes that can handle multiple escalation scenarios without cluttering the individual case records.

In contrast, an approval process for case escalation can provide structured steps to ensure that escalations are properly reviewed and approved, allowing for systematic management. A case report filtered by escalation provides quick visual insights into all cases that have been escalated, making it easier to analyze trends and performance. Meanwhile, a custom trigger for case history can automate the tracking of changes made to cases, including escalations, ensuring that all historical data regarding escalations is kept continuously updated. These alternatives utilize Salesforce's capabilities to streamline and enhance the case management process.