Which of the following enhances customer interaction efficiency within the Service Cloud console?

A unified view of relevant records significantly enhances customer interaction efficiency within the Service Cloud console. This feature allows service representatives to access all pertinent information about a customer in one place, including previous interactions, case histories, and associated records. By having everything readily available, agents can respond more quickly and accurately to customer inquiries, leading to improved service delivery and higher customer satisfaction. The streamlined access to data reduces the time spent switching between different screens or systems, resulting in a more efficient workflow.

In contrast, while screening customer calls and relying less on feedback might have their own benefits, they do not directly facilitate the efficiency of customer interactions in the same way as having a comprehensive view of relevant data. The frequency of console updates pertains more to the overall functionality and usability of the interface rather than directly enhancing individual interactions with customers.