Which of the following is essential when migrating cases while ensuring data integrity?

When migrating cases while ensuring data integrity, it is crucial to consider the full context of the cases being migrated, which includes both open and closed cases, as well as accompanying entitlements.

Migrating both open and closed cases is important because historical data on resolved cases can provide valuable insights for reporting, analytics, and continuous improvement of customer service processes. Closed cases contribute to the overall understanding of service efficiency and customer satisfaction.

Additionally, including entitlements in the migration process helps maintain the relationship between cases and the support agreements or service levels that were in place at the time of case creation. This ensures that the migrated data accurately reflects the service commitments and expectations that were established for those cases, which is vital for ongoing service management and customer support.

Therefore, migrating only certain types of cases or neglecting entitlements could lead to gaps in data that compromise the integrity of the dataset being migrated. This comprehensive approach ensures that all relevant information is preserved, allowing for a seamless transition and continued service excellence.