Which steps should be taken to integrate Answers into Service Cloud?

Integrating Answers into Service Cloud involves creating a seamless connection between user inquiries and the knowledge base. The choice to create a draft Knowledge article from a reply using the promote article button is crucial because it allows for the transformation of useful responses into formal knowledge articles. This process not only helps in building a robust knowledge base but also ensures that valuable information provided by users can be documented and made accessible for future reference.

By promoting high-quality responses to Knowledge articles, the organization can continuously enhance its knowledge repository, leading to quick resolutions for similar inquiries in the future. This practice not only minimizes response time for agents but also improves the overall customer service experience by providing customers with self-service options through the knowledge base.

The focus on fostering a comprehensive knowledge base directly aligns with the objectives of integrating Answers into Service Cloud, making the option of promoting replies to draft Knowledge articles the most effective step in this context.