Which three capabilities can Universal Containers provide its customers via a customer community?

Universal Containers can effectively engage its customers and enhance their experience through the capabilities provided in a customer community. One key functionality is allowing customers to submit ideas and answers. This feature promotes collaboration and knowledge sharing among users. Customers have the opportunity to contribute their thoughts on products and services and provide answers to each other’s queries, fostering a sense of community.

This capability not only empowers customers by giving them a voice but also helps the organization gather valuable insights and suggestions for improving its offerings. Engaging customers in this way can lead to better product development and increases customer satisfaction as they feel valued in terms of their opinions and expertise.

The other options, while valuable in other contexts, do not align as closely with the specific functionalities of customer communities. Customizing the user interface is more related to individual preferences rather than community interaction, searching documents in Contact pertains to backend operations not made available in community settings, and following Chatter feeds, while useful for internal collaboration, does not directly contribute to the types of engagement and idea generation that a community aims to foster.